Support

If you have questions, check our user manual and FAQ section below. If you can't find what you are looking for, send an email to our support team.

User Manual

Check out our new online user manual for detailed information on how to use Path Finder.
Let us know if somethings missing.

Online Help

If you are having trouble, or have a question, you can search articles in our online knowlege base.

Support by Email

Have a question about Path Finder? Think you found a bug? We have a dedicated support team that answers emails 24 hours a day.

We would appreciate it if you would consult the FAQ, search our documentation and do a bit of Googling first before emailing our support team.

Contact our Sales Team

Have a sales or billing question? Our sales team is here to help.

Lost License for PF 10

Still using Path Finder 10 and you lost your license key?
No problem, we got it. Click the button open our old website support page.
Enter your email address and click Lost License.

Want to download Path Finder 10?

If your macOS is having issues with the new version or you simply
want to continue using the older version, now you can download
Path Finder 10.

Frequently Asked Questions

Please consult the frequently asked questions before emailing tech support.

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How do I install Path Finder?

After you download Path Finder there will be a file called PFX.dmg in your Downloads folder. The DMG file should auto open and show you a window with Path Finder and a link to your /Applications folder. Drag Path Finder to your Applications folder. Move to the /Applications directory and double click on Path Finder to start using Path Finder.

How do I use Path Finder on muliple machines?

By default you can install Path Finder on 2 machines. If you would like to allow co-workers or family members to share your copy of Path Finder you can purchase more 'activations'. Open Path Finder and go to the Registration dialog to add more activations.

What happened to Path Finder 11?

The reason we switched to a subscription service was so we could get rid of the version number.

Our goal was to have one version of Path Finder that gets continual updates that everyone can use. With versioned releases you have to maintain two builds of hte code. The currently shipping build, and the upcoming build. Now we can put all our energy into the single version of Path Finder and focus all our energy on improving that.

From here on out there won't be a Path Finder 12 or 13, it will just be "Path Finder"

How do I upgrade from Path Finder 10?

First download the latest Path Finder from the website.

You will be prompted to purchase Path Finder if your Path Finder 10 license is more than a year old.

To purchase, click the Buy Now button, or open the Registration dialog from the menu bar (File / Registration...)

I don't trust buying Path Finder within the app. Is it safe?

We can assure you that buying Path Finder is safe within the application, but if you are concerned you can also buy Path Finder on our website which clearly shows an https secure connection.

How do I uninstall Path Finder if I decide not to use it?

Path Finder is designed to be simple to install and uninstall. Just drag the Path Finder application to the trash to uninstall.

There are also some other files that get created when you run Path Finder, but it's not at all important to remove these files. They are harmless and will not affect your computer if you leave them where they are.

'/Library/Application Support/Path Finder/' '/Users/(username)/Library/Application Support/Path Finder/' '/Users/(username)/Library/Preferences/com.cocoatech.pathfinder.plist' '/Library/PrivilegedHelperTools/com.cocoatech.pathfinder.SMFHelper' '/Library/LaunchDaemons/com.cocoatech.pathfinder.SMFHelper.plist'

Is there an active Path Finder coupon code?

Check the Cocoatech blog or our Facebook page for postings about Path Finder coupons.

We post coupons around big holiday's or special marketing promotions.

Is there volume discount for buying Path Finder for my school or business?

A volume discount is automatically applied when you purchase Path Finder and add activations. One activation is required for each computer you want to run Path Finder.

If you have a very large order, and you're not happy with the default discount, send us an email and we can work out a special deal.

Can I cancel my subscription if I'm unhappy with Path Finder?

Sure, you can cancel any time and reactivate anytime. It's super simple. Open the Registration window in Path Finder and login to your account using your email. The dashboard will appear showing your account and subscription info. There is a menu item to cancel your subscription in the menu on the top right of the subscription card. You will be refunded a prorated amount. For example, if it's been 6 months and you paid for a year, you will get half of what you paid refunded.

Do you offer volume discounts?

Yes! When you can buy Path Finder our cart will apply an automatic discount as you increase the number of activation addons.

If you are purchasing a high volume for an office, school or organization, we can give you a better deal. Email us and tell us what you need.

Privacy

We don't do anything that would infringe on your privacy. Your activity is never tracked and no information is misused. Our servers only store your user information and license key. No credit card, or payment information is stored. If you have questions or concerns, feel free to contact our support team. We take privacy seriously.

How do resellers purchase for a client?

There is a "Gift" option in our shopping cart. Follow the instructions there, or email us if you have questions. sales@cocoatech.com.
The software is delivered via web download with a 30-day free trial period.

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